The Locked User page shows accounts that have been locked — either because someone entered the wrong password too many times, or because an admin locked it on purpose. From here, you can unlock accounts so the user can log in again.

When to use this: When a staff member is locked out and needs their account unlocked.

Prerequisites

• User accounts must exist in the system

Locked User List

📝 General Description

When a user exceeds the maximum number of consecutive failed login attempts (typically 3–5, depending on system configuration), their account is automatically locked as a security measure. This page provides a centralized view of all currently locked accounts and allows administrators to unlock them instantly.

⚙️ UI Elements

6.5.1 Data Grid Columns

6.5.2 How Account Locking Works

User enters wrong password
    ↓
Failed attempt counter increments
    ↓
Counter reaches max threshold (3–5 attempts)
    ↓
Account status → LOCKED
    ↓
User sees "Account locked" message at login
    ↓
Admin unlocks via this page → Counter resets to 0
    ↓
User can log in again immediately

Lock Triggers

6.5.3 Unlocking a User

1. Navigate to User Setup → Locked User.

2. If any accounts are locked, they appear in the data grid.

3. Locate the locked user using the search bar if needed.

4. Click the Unlock button in the Action column.

5. The account is immediately unlocked — the user can log in again without resetting their password.

[!NOTE] Unlocking a user does not change their password. If the user has forgotten their password, you must also reset it via User List (Section 6.1).

6.5.4 Related Settings

These settings in Feature Setup (Section 12.1) control the locking behavior:

6.5.5 Preventing Account Lockouts

💡 Example

Scenario: A cashier calls in saying they can't log into the POS terminal. They're getting an "Account Locked" message.

Resolution:

1. Go to User Setup → Locked User.

2. Search for the cashier's username (e.g., "cashier3").

3. See the entry showing 5 failed attempts, locked at 09:15 AM today.

4. Click Unlock.

5. Call the cashier back — they can now log in immediately.
6. If they still can't log in, go to User List (Section 6.1) → reset their password.

[!TIP] If the same user repeatedly gets locked out, consider checking if their POS terminal has a stuck keyboard or if another staff member is accidentally trying to log in with the wrong credentials on that terminal.

[!WARNING] If you see unfamiliar usernames with high failed-attempt counts, this could indicate a brute-force attack. Investigate the source (check login timestamps and IP addresses if available) before unlocking the accounts.

Access & Permissions

[!NOTE] Exact permissions depend on the Privileges Setup configured for each role. Contact your administrator if you cannot access this page.

Expected Result: Changes are saved successfully and reflected across the system after the next POS sync.

Field Reference

[!NOTE] Additional fields specific to this page are documented in the sections above. The table above shows common fields present across most pages.

Business Rules

• Records that are linked to active transactions or other modules cannot be permanently deleted
• Changes made here will take effect on POS terminals after the next sync
• Deleted records can be restored from the list using the Show Deleted filter
• All changes are logged with the user who made them and the timestamp

How to Unlock a Locked User

1. Navigate to User Setup > Locked User from the sidebar menu.
2. The list shows all currently locked user accounts with their lock reason and timestamp.
3. Find the locked user you want to unlock.
4. Click the Unlock button next to the user's name.
5. A confirmation dialog appears — click Yes to confirm.

Expected Result: The user account is unlocked and they can log in again immediately.

How Users Get Locked

Users can get locked in three ways:

1. Automatic — Failed Login Attempts: After multiple consecutive wrong passwords (typically 5 attempts), the system automatically locks the account.
2. Manual — Administrator Action: An admin can manually lock a user from User Setup.
3. Remote Lock — From HQ (POS Only): HQ can remotely lock POS terminal users.

[!WARNING] Only administrators with the appropriate privileges can unlock user accounts. If you cannot access this page, contact your system administrator.

FAQ

Q: A user is locked out — how do I unlock them? A: Go to User Setup > Locked User to view and unlock locked accounts. Accounts may lock after multiple failed login attempts.

Q: Can a user have multiple roles? A: Each user is assigned one role. To combine permissions, create a custom role with the needed privileges in Role Setup and Privileges Setup.

Q: Why can't a user see certain menus? A: Their role may not have the required privileges. Check Privileges Setup for the user's assigned role.

Troubleshooting

Related Menus

• Setting > Feature Setup — system feature toggles
• Master Data > Outlet Setup — outlet access assignment
• User Setup > Role Setup — role definitions
• User Setup > Privileges Setup — permission configuration

Open Questions / Confirmation Needed

[!NOTE] The following items may vary depending on your system version and configuration:

• Exact permission settings depend on your Privileges Setup configuration
• Sync timing to POS terminals depends on network conditions and sync schedule
• Some features may require additional licensing or module activation
• Field behavior may differ between EQuip versions

If you encounter behavior not described in this manual, contact your system administrator or EQuip support team.