Use Order to manage and configure this feature in your EQuipWeb system.

The Online Sales Order page shows all orders coming in from your connected delivery platforms (GrabFood, Foodpanda, etc.). You can view order details, check statuses, and manage fulfillment from here.

When to use this: When you need to view, process, or manage orders received from online sales channels.

Prerequisites

• Online Sales Channel configured
• Orders received from online platform

Order List

📝 General Description

The list displays all incoming online orders with their status, channel source, and assigned outlet. In the screenshot above, the table shows "Sorry, no record found" — meaning no online orders have been received yet (the staging environment has no active channel pushing orders).

⚙️ Configuration Guide & UI Elements

• 🔴 1. Search Bar
  • Element Type: Input Field (Search in ID)
  • Function: Filters by order ID or order number.
• 🔴 2. Filter Icon (🔽)
  • Element Type: Funnel button
  • Function: Opens advanced filter panel to filter by channel, status, date range, or outlet.

📊 Column Descriptions

📋 Order Status Lifecycle

Use Order to manage and configure this feature in your EQuipWeb system.

Order Detail (View)

Click an ID link to view the full order details:

Order Info (Read-Only)

Order Items Table

Order History Timeline

Shows all status changes with timestamps. This provides a full audit trail:

10:30 AM — Order Created (by GrabFood)
10:31 AM — Status → Pending
10:32 AM — Status → Accepted (by admin@store)
10:45 AM — Status → Ready
10:50 AM — Status → Completed

💡 Example

Scenario: A GrabFood order arrives for your café.

1. Customer orders "Iced Latte × 2" and "Croissant × 1" via GrabFood app.
2. GrabFood sends the order to EQuip via the webhook configured in Online Sales Channel.
3. The order appears here with status Pending.
4. Your staff sees the notification on POS → clicks Accept.

5. Status changes to Accepted → Preparing → Ready. 6. GrabFood driver picks up the order → status changes to Completed.

7. A sales transaction is automatically created in EQuip for reporting.

[!NOTE] This page is for viewing and tracking only. Orders cannot be created manually here. To set up online ordering, configure a channel in Online Sales Channel first.

Use Order to manage and configure this feature in your EQuipWeb system.

Access & Permissions

[!NOTE] Exact permissions depend on the Privileges Setup configured for each role. Contact your administrator if you cannot access this page.

Use Order to manage and configure this feature in your EQuipWeb system.

How to View an Online Sales Order

1. Navigate to Sales Setup > Online Sales Order from the sidebar menu.
2. The list shows all orders received from online channels (e.g., Shopee, Lazada, GrabFood).
3. Use the search bar or filters to find specific orders by order number, date, or channel.
4. Click the order number link (blue text) to view full order details.

How to Process an Online Sales Order

1. Open the order by clicking its order number.
2. Review the order items, customer details, and payment status.
3. Update the Order Status (e.g., Pending → Processing → Fulfilled).
4. Click Save to update the status.

Expected Result: The order status is updated. Fulfilled orders sync back to the online channel.

FAQ

Q: Why is this payment mode not appearing on the POS? A: Check that the payment mode is marked as Active and assigned to the correct outlet. The POS also needs to sync.

Q: Can I edit a completed sales transaction? A: No. Completed transactions cannot be edited. You can void the transaction and create a new one if correction is needed.

Q: How do I set up a new tax rate without affecting past transactions? A: Create a new GST rate with a future Commence Date. The system will automatically apply the old rate to past transactions and the new rate from the effective date.

Use Order to manage and configure this feature in your EQuipWeb system.

Troubleshooting

Use Order to manage and configure this feature in your EQuipWeb system.

Related Menus

• Product Setup > Product List — products linked to pricing
• Master Data > Outlet Setup — outlet-specific payment modes
• Master Data > POS Setup — POS terminal configuration
• Setting > Feature Setup — enable/disable sales features

Use Order to manage and configure this feature in your EQuipWeb system.

Open Questions / Confirmation Needed

[!NOTE] The following items may vary depending on your system version and configuration:

• Exact permission settings depend on your Privileges Setup configuration
• Sync timing to POS terminals depends on network conditions and sync schedule
• Some features may require additional licensing or module activation
• Field behavior may differ between EQuip versions

If you encounter behavior not described in this manual, contact your system administrator or EQuip support team.

Expected Result: Changes are saved successfully and reflected across the system after the next POS sync.