Use POS Order Integration to connect your POS terminals with external ordering systems. This is where you set up how orders from third-party platforms (delivery apps, kiosks, or online channels) flow into your POS.

When to use this: When you need to configure how online orders are received and processed by your POS terminals.

Prerequisites

• POS Setup completed
• Online ordering platform configured

POS Order Integration List

📝 General Description

Each integration entry maps an external order channel to a specific POS terminal and outlet. When an order arrives from the external platform, it is routed to the designated POS terminal — appearing on-screen as if a customer placed the order at the counter. This enables seamless multi-channel order management from a single POS interface.

⚙️ UI Elements

8.7.1 Data Grid Columns

8.7.2 Add / Edit Integration

Basic Settings

API Configuration

Order Settings

Item Mapping

Actions

8.7.3 Order Flow

Customer places order on GrabFood/Foodpanda
    ↓
External platform sends order via API/webhook
    ↓
EQuip receives order → maps to configured POS terminal
    ↓
If Auto-Accept ON → order accepted immediately
If Auto-Accept OFF → staff reviews and accepts/rejects
    ↓
If Auto-Print ON → kitchen receipt prints automatically
    ↓
Order appears on POS screen with "GRAB-12345" prefix
    ↓
Kitchen prepares the order
    ↓
Staff marks order as complete
    ↓
Delivery rider picks up → order closed
    ↓
Payment recorded under the configured payment mode

8.7.4 Best Practices

How to Edit a integration

1. In the POS Order Integration page, find the integration you want to change.

2. Click the blue integration name link. The edit form opens — it looks the same as the "Add New" form, but all fields are already filled in with the current values.

3. Change the fields you need to update.

4. Click Save to apply your changes.

Expected Result: The integration settings are saved.

[!TIP] To make changes, just click the name of any integration in the list — the same form opens with everything already filled in. Change what you need and click Save.

💡 Example

Scenario: A bubble tea shop signs up for GrabFood and needs to receive delivery orders directly on their POS.

Setup:

1. Navigate to POS Order Integration → Click + Add New.

2. Fill in:

• Integration Name: GrabFood - Tampines
• Provider: GrabFood
• Outlet: Tampines Mall
• POS Terminal: POS-03 (Delivery Terminal)
• Is Active: ON

3. Configure API:
   • API Key: (provided by GrabFood merchant portal)
   • Webhook URL: https://t1.equipweb.biz/api/webhook/grab (give this to Grab)
4. Configure Order Settings:
   • Order Prefix: GRAB-
   • Auto-Accept: ON
   • Auto-Print: ON
   • Payment Mode: GrabPay
5. Map items: Link GrabFood menu items to EQuip product codes.
6. Click Save.

7. GrabFood orders now appear on POS-03 automatically.

[!IMPORTANT] The linked POS terminal must be always online to receive incoming orders. If the terminal is offline, orders will queue on the server and be delivered when the terminal reconnects — potentially causing delays for customers.

[!TIP] Create a separate POS terminal for each delivery channel (e.g., POS-03 for GrabFood, POS-04 for Foodpanda). This makes daily sales reconciliation much easier — you can generate per-terminal reports to match against each platform's payout statements.

[!WARNING] If the Item Mapping is incomplete, orders containing unmapped items will fail. Always verify that every menu item on the external platform has a corresponding EQuip product code configured in the mapping.

Access & Permissions

[!NOTE] Exact permissions depend on the Privileges Setup configured for each role. Contact your administrator if you cannot access this page.

How to Delete a POS Order Integration

1. Navigate to POS Order Integration from the sidebar menu.

2. Click the name or code link (blue text) of the record you want to delete. 3. In the edit form, scroll down to the bottom.

4. Click the Delete button (red button). 5. A confirmation dialog appears — click Yes to confirm deletion.

Expected Result: The record is soft-deleted — it is hidden from the active list and POS terminals but can be restored later using the "Show Deleted" filter.

[!WARNING] Records linked to active transactions or other modules cannot be deleted. The system will display an error if deletion is not allowed.

How to Add a New POS Order Integration

1. Navigate to POS Order Integration from the sidebar menu.

2. Click the + Add New button (green button).

3. Fill in the required fields in the form.

4. Fill in any optional fields as needed.

5. Click Save to create the new pos order integration.

✅ Expected Result: The new pos order integration appears in the list and is available for use across the system.

FAQ

Q: Can I delete an outlet that has transaction history? A: You can soft-delete it, but it cannot be permanently removed if it has linked transactions or POS terminals.

Q: Why are changes not showing on the POS terminal? A: The POS needs to sync. Check Terminal Status for the last sync time and trigger a manual sync if needed.

Q: What happens if I change the company name? A: The change will appear on all new receipts after the next POS sync. Existing printed receipts are not affected.

Troubleshooting

Related Menus

• Product Setup > Product List — products linked to outlets
• User Setup > User List — users assigned to outlets
• Sales Setup > Payment Mode — payment methods per outlet
• Setting > Company Setup — company-wide settings

Open Questions / Confirmation Needed

[!NOTE] The following items may vary depending on your system version and configuration:

• Exact permission settings depend on your Privileges Setup configuration
• Sync timing to POS terminals depends on network conditions and sync schedule
• Some features may require additional licensing or module activation
• Field behavior may differ between EQuip versions

If you encounter behavior not described in this manual, contact your system administrator or EQuip support team.